Appleton (920) 734-1858 Oshkosh (920) 231-0462

Policies

Shipping

In stock merchandise will ship within 3-5 business days. We make every effort to have all the merchandise on our website in stock. In the rare event that we are temporarily out of stock of the item requested, we will contact the customer with the estimated ship date.

Shipping Rates
FedEx Express Saver- FREE (Delivery 3-5 business days)
FedEx 2nd day- $25.00
FedEx-Standard Overnight -$35.00
*Continental U.S. only

Terms & Conditions

Returns
Returns are accepted within 7 days for refund (shipping charges will not be refunded). Merchandise cannot be worn or altered in ANY manner. The customer is responsible for return shipping and MUST insure product for retail value amount.

Pricing
We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it. We also have the right (at our discretion), to refuse or cancel any item ordered that is listed at an incorrect price. All prices on this site are in U.S. dollars. If you find any discrepancies please contact us.

Product Images
We have attempted to accurately photograph each piece of merchandise, however some items may appear slightly larger or smaller then actual size, due to screen defaults and photography techniques. Some items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. We can not guarantee that the color you see will be accurate due to the varying degree that colors are shown on computer monitors.

Sizing
All items are sold as ‘stock size’. Men’s rings are usually a size 10 and women’s are usually a size 6. The first sizing is free. However, due to the current rise in price of gold, any ring that is being sized up, over one size will have an additional sizing charge. Please contact us for an accurate price quote. In addition there are some rings that will be made in customers ring size. An example of this is a ring that has a pattern going all the way around. This can take up to 4 weeks depending on manufacturer and time of the year.

Our Warranty

Our goal at Tennies is to establish long term relationships based on trust, honesty and value. We are committed to going the extra mile to ensure your satisfaction.

We make every effort to ensure that all of our products are of the finest quality and finish. Tennies warranties all of our products against manufacturing defects for a full twelve months from the original purchase date.

It is your responsibility to have your diamonds checked by us for tightness and wear at least once a year. Any recommended maintenance should be done at that time. We warranty all of our workmanship. Click here to download a full Warranty Policy Document.

Privacy Policy

We are committed to providing excellent customer service and outstanding value in fine jewelry while respecting and protecting the privacy of our customers. To better serve you, we may maintain information on our customers such as: personal preferences, billing and shipping information. We DO NOT sell or rent any personal information to any other business. We respect your privacy and will do your utmost to protect your trust in Tennies Jewelry.

Product Assurance

When you buy from Tennies Jewelry you can always expect quality merchandise fairly priced, and this comes with professional assistance and quality service. Guaranteed! Yet no jeweler can protect your jewelry investments like insurance. We can not emphasize enough the importance of promptly insuring all major purchases. We highly recommend Jewelers Mutual Insurance Co. Jewelers Mutual is the leading insurer in the jewelry industry. You may also obtain coverage in conjunction with your home owners or renters insurance, and we recommend all perils policy . If you have any questions, please contact us.



APPLY FOR CREDIT

LOCATIONS

DOWNTOWN APPLETON

208 E. COLLEGE AVENUE
APPLETON, WI 54911
920.734.1858
MAP / DIRECTIONS

MONDAY – FRIDAY:
10AM TO 6PM
SATURDAY:
10AM TO 2PM

DOWNTOWN OSHKOSH

523 N. MAIN ST.
OSHKOSH WI, 54901
920.231.0462
MAP / DIRECTIONS

MONDAY:
CLOSED
TUESDAY – FRIDAY:
10AM TO 6PM
SATURDAY:
10AM TO 2PM